Our support is at the heart of our user-centric delivery. Through dedicated customer teams, high availability and deep knowledge of each customer environment, we ensure that users receive fast, efficient and personalized help – every day.

Advantages:

• Dedicated customer teams that get to know your business
• High availability – support via phone, web and portal
• Fast error handling and clear case flows
• Support for both users and the IT environment
• Peace of mind with ISO-certified processes and monitoring

Support and service desk is much more than just solving problems – it’s about creating a smooth day-to-day experience for both users and the IT department. We build relationships, get to know your environment and become an extension of your internal IT.

Our technicians work in customer teams and offer support through multiple channels – phone, self-service portal and online ticketing. We handle everything from password changes to complex IT issues and incidents. Every case is followed up, and we work proactively to prevent the same problem from occurring again.